Stubborn customer service
How can we help you?
We help you before, during and after your purchase – whether you are buying as a private individual or a company. Find answers below, or contact us directly.
Contact us
Do you have questions about an order, product or service? Send us a message, and we'll reply as quickly as possible – usually within one business day.
Frequently asked questions
How do I order?
Add the items to your shopping cart and complete the checkout. You will receive an order confirmation by email as soon as your order has been registered.
What payment methods do you offer?
We offer Klarna at checkout, and business customers can choose invoice with a 30-day payment period. You will see all available payment methods at checkout before completing your purchase.
How long is the delivery time?
We usually pack and ship within 2-3 business days. Normal delivery time is then 3-8 business days with Bring, depending on where in the country you live.
Do you offer free shipping?
Yes. We offer free shipping on all orders over NOK 2,500 throughout Norway. For orders below this amount, shipping is calculated automatically at checkout.
What is the warranty on the products?
All products have a minimum 2-year warranty. As a consumer, you may also have up to a 5-year right to complain for more expensive electronics. See "Shipping, Returns, and Warranty" further down for details.
Can I return an item?
As a private customer, you have a 14-day right of withdrawal for online purchases. Contact us within the deadline, and we will assist you with the return.
Do you sell to businesses?
Yes. We deliver to both individuals and businesses. Business customers can, among other things, pay by invoice (30 days) – please contact us for a quote on larger volumes.
Shipping, returns, and warranty
Key information on delivery, returns, and warranty, all in one place.
Shipping
Shipping and delivery
Shipping costs and delivery time are calculated and displayed at checkout before the purchase is confirmed — based on the delivery address and the contents of the order.
You will receive a confirmation email when the order has been shipped.
Questions about a specific delivery? Contact kontakt@stubbland.no.
Returns and right of withdrawal
Returns and Right of Withdrawal
As a private customer, you have a 14-day right of withdrawal after receiving the item, in accordance with the Right of Withdrawal Act.
Please notify us within the deadline at kontakt@stubbland.no, and we will send you return information. The item should be returned in the same condition as received, with original packaging where possible. Return costs are borne by the customer.
The right of withdrawal does not apply to special orders or purchases made by businesses.
Warranty and complaints
Complaints and Warranty
As a private customer, you have up to a 5-year right to make a complaint for products intended to last significantly longer than two years (PCs, monitors, network equipment) according to the Consumer Purchases Act. For other products, a 2-year right to make a complaint applies.
For business customers, a 2-year right to make a complaint applies according to the Sale of Goods Act.
The warranty follows the manufacturer's warranty terms and is in addition to statutory rights. We will assist in communication with the manufacturer if needed.
Do you discover an error? Contact kontakt@stubbland.no.